Second the General Writing

Objective: to inform the clients services officer that the problems regarding the car bomb deficiency will be solved as soon as possible.

Targeted time: four months—one month to find the items needed to replace the defective ones in the car bomb, three months to install and test it.

The recipient: the clients’ services officer

 Draft:

Kindly be informed that we are taking our customers feedbacks in our concerns. We have been looking for the best way to meet their expectations and trust. Therefore, we started to take actions to improve our cars qualities. One of those problems we started dealing with is the car bomb.

However, this may take time and we need to make the customers have more patience with us. We found that fixing defectives in our cars may take from three to four months. We would really appreciate if you could get their cooperation.

We are planning to offer our clients the following compensations:

·        Discounts on the prices that would reach 50%.

·        Varieties of new custom colors for the cars.

·        Free car seats for infants.

Please feel free to reach me for any further information.

Best regards;

Anhar Taha

The executive manager

May 11, 2012

Anhar Taha Moh’d Al-Raja’ae

The executive manager

TOYOTA Company

Mr. Salah Al-Marabi

Clients’ services officer

TOYOTA Company

Aser Street

Dear Mr. Al-Marabi;

     Kindly be informed that we are taking our customers feedbacks in our concerns. We have been looking for the best way to meet their expectations and trust. Therefore, we started to take actions to improve our cars qualities. One of those problems we started dealing with is the car bomb.

     However, this may take time and we need to make the customers have more patience with us. We found that fixing defectives in our cars may take from three to four months. We would really appreciate if you could get their cooperation.

We are planning to offer our clients the following compensations:

·        Discounts on the prices that would reach 50%.

·        Varieties of new custom colors for the cars.

·        Free car seats for infants.

Please feel free to reach me for any further information.

Best regards;

Anhar Taha

The executive manager